Channels
Connect the places your customers already message you. One Brain answers across every channel — with the same persona, the same knowledge, and a conversation history kept per customer.
In development
This page covers the essentials. The full step-by-step guide is still being written — for anything not answered here, contact our team and we'll walk you through it.
Supported channels
Connect one to start, add the rest any time:
- WhatsApp Business — via the Meta Cloud API
- Instagram DMs — via the Meta Graph API
- Facebook Messenger — via the Meta Graph API
- Email — inbound, plus outbound via Amazon SES (being wired up; not yet live)
- SMS — two-way text messaging
- Website chat widget — a drop-in launcher for any site
How connecting works
For WhatsApp, Instagram, and Messenger you sign in through Meta's official flow — there are no tokens or codes to copy. Inbound messages reach your assistant through secure webhook ingress that handles signature verification and de-duplication for you.
One Brain, every channel
Your persona, knowledge base, and tools are shared across channels — set them up once. A customer who starts on WhatsApp and returns on Instagram is recognised, and their history follows them.
Keep reading
Want a hand getting set up?
Our team will walk you through setup and integration — start your free trial or talk to us first.