Refund policy.
Last updated · May 21, 2026
1. Subscription Refunds
Monthly subscriptions may be cancelled at any time. If you cancel within 7 days of your initial subscription or a plan upgrade, you are eligible for a full refund. After the 7-day window, cancellation will take effect at the end of the current billing cycle, and no partial refund will be issued. Annual subscriptions are eligible for a prorated refund if cancelled within the first 30 days. Every refund — whether requested via the in-app "Request a refund" button or by email — is reviewed manually by our support team and, when approved, issued from the Stripe or Razorpay dashboard. We do not automate refund issuance; this keeps the published policy and the operator workflow in sync.
2. Monthly Usage Allowance
Partython plans are subscription-based and include a monthly conversation allowance. This allowance resets at the start of each billing cycle and does not roll over — unused allowance from one cycle is not carried forward, credited, or refunded. We do not currently sell separately purchased usage credits; if that changes in the future, the terms governing them will be added to this policy.
3. Enterprise & Custom Plans
Enterprise and custom plan refunds are governed by the terms specified in your individual service agreement. If no specific refund terms are included, the standard subscription refund policy applies. Contact your account manager or support@partython.com to discuss enterprise refund requests.
4. Service Outages
If the platform experiences downtime exceeding the 99.9% uptime commitment in any calendar month, affected customers may request a service credit proportional to the excess downtime. Service credits are applied to future invoices and are not issued as cash refunds. Claims must be submitted within 30 days of the affected month. Service-credit eligibility is currently determined by support review on a claim-by-claim basis; automated uptime telemetry to back the calculation is on our roadmap and will be referenced from this policy once live.
5. How to Request a Refund
The fastest path is the in-app "Request a refund" button on your Billing settings page (app.partython.com/dashboard/settings → Billing → Need a refund?). Depending on operator configuration, that button either opens a prefilled email to support@partython.com (subject "Refund application") or drops you into the Stripe Customer Portal where you can request the refund alongside other billing actions. Either path lands the same request with our support team. You can also email support@partython.com directly with your account email, plan details, and the reason for the request. We aim to review every refund request within 5–7 business days. Approved refunds are returned to the original payment method; your payment provider's processing times may add a further 5–10 business days before the funds appear.
6. Exceptions
Refunds will not be issued for: (a) accounts terminated due to Terms of Service violations; (b) disputes arising from third-party integrations or AI provider outages outside our control; (c) dissatisfaction with AI response quality, as response quality depends on knowledge base training and configuration managed by the tenant.
7. Changes to This Policy
We may update this refund policy from time to time. Changes will be posted on this page with an updated date. Material changes affecting existing subscribers will be communicated via email at least 14 days in advance.
8. Contact
For refund-related questions, contact us at support@partython.com or write to: Partython Private Limited, Chennai, India.
Related policies
These documents work together. Read alongside this page for the full picture of how Partython AI handles your account, your data, and your payments.